FLAT RATE SHIPPING WORLDWIDE

Terms and Conditions

GENERAL
Médecine will handle your order within 48 h. Delivery time depending on destination. Please contact us at info@medecine.cz if you have any questions.


PRIVACY
When you purchase something from our website Medecine.cz, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number (for delivery reasons) and email address. When you provide us with personal information as above and to complete a transaction, verify your credit card, place an order, arrange for a delivery or exchange a purchase, we imply that you consent to our collecting it and using it for that specific reason only. Please contact us at info@medecine.cz if you have any questions or if you wish for your personal data to be deleted or would like to unsubscribe from our newsletter. 

What are Cookies used for on this website?

Cookies are an essential part of how our website works. The main purpose of our Cookies is to improve your browsing experience. For example, they are used to remember your preferences (language, country, etc.) while browsing and on future visits. The information collected by the Cookies also enables us to improve the site by estimating numbers and patterns of use, the suitability of the website to the individual interests of the users, quicker searches, etc.

What are Cookies NOT used for on this website?

We do not store sensitive personal information, such as your address, your password, your credit or debit card data, etc., in the Cookies we use.

Who uses the information stored in Cookies?

The information stored in the Cookies from our website is used exclusively by us, except for those identified below as "third-party cookies", which are used and managed by external entities to provide services requested by us to improve our services and the experience of the user when browsing our website. The main services for which these "third-party cookies" are used are to obtain access statistics and to guarantee the payment transactions that are carried out.

How can I avoid using Cookies on this website?

If you prefer to avoid the use of Cookies on this page, taking into account the above-described limitations, first you must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.

How do I disable and prevent the use of Cookies? You may restrict, block or delete the Cookies from this website at any time by changing the configuration of your browser. While settings are different in each browser, Cookies are normally configured in the "Preferences" or "Tools" menu. For further details on configuring Cookies in your browser, see the "Help" menu in the browser itself.

PRICES
All prices are in Czech Koruna (CZK), currency exchange available and final including all taxes and fees (except shipping costs).


PAYMENT METHODS
PayPal is the preferred way to pay online by many because it’s safer and faster. PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or PayPal-balance directly, and your payment details are never shared with the merchants. We also offer payment over bank account transfer. If you choose this payment option you will be given the payment details in your confirmation email at check out. For domestic purchases we also offer payment upon delivery (via the mail/shipping company). Contact us at info@medecine.cz if you have any questions regarding placing an order and payments.


SHIPPING ALTERNATIVES
Czech Republic:
Ceska Posta Home Delivery – Delivery time 2-5 days.

Europe / USA / rest of the world:
Ceska Posta – Home delivery in Europe. Delivery time 2-10 days.
Ceska Posta Express / DHL– Delivery worldwide. Delivery time 5-14 days. (Shipping terms CIF. Customs clearance and extra fees not included in shipping cost).
Please contact us to get an exact shipping quote to your specific address: info@medecine.cz
Please note that the shipping company is dependent on the purchased product and destination.

EXCHANGES
We accept exchanges within 30 days from purchase. This does not apply to objects from our "Vintage" collection and artwork, for which sales are final. Médecine do not stand for the exchange shipping cost.

HOW CAN I EXCHANGE AN ITEM?
Contact info@medecine.cz to get guidelines on how and where to send back your item. Médecine do not stand for the exchange shipping cost. More information also in our FAQ section on our website.

RETURNS
If you bought a good or a service online you have the right to cancel (before being shipped) and return your order within 14 days, for any reason and with no justification. Item must be returned in the same condition and in original packaging as when received. Médecine do not stand for the return shipping cost.


HOW CAN I RETURN AN ITEM?
Contact info@medecine.cz to get guidelines on how and where to send back your item. Médecine do not stand for the return shipping cost.

CLAIMS
If the item has been damaged during shipping the item will be reconditioned or returned to us. If this issue occurs you must send pictures of damages, packaging, and description before we can accept this as a claim. Contact: info@medecine.cz


FORCE MAJEURE
Médecine is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labor conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.

Médecine, run and owned by Nina Makelberge, registered no. 71567623, with seat at Čechova 5, 170 00, Czech Republic.